Here are some videos and diagrams designed to help new users learn how to use the system.

Introduction

users    (Cust / Tech / Admin / Clerk)
accessing the system
screens
databases     (diagrams)
task flow     (diagrams)

Administrator Tasks

maintaining system data
administering users
administering customer data
scheduling jobs
processing parts orders
managing sales billing/payments
managing databases

Technician Tasks

basic actions
viewing jobs
scheduling jobs
editing jobs
adding parts
reviewing parts

Clerk Tasks

scheduling jobs
creating purchase orders
maintaining inventory
invoicing jobs

Customer Tasks

registration
actions (basic)
adding locations
adding/changing equipment
scheduling repairs on registered equipment
scheduling maintenance
creating service requests